My Merchant Account Blog

Chargeback Fee

Monday, August 15, 2011

Chargebacks in general can be costly, sometimes costing the merchant to lose their merchant account (Chargeback Ratios).  Most providers will charge the merchant about $25.00 per chargeback.

A chargeback occurs when the consumer calls the issuing bank to request a refund.  Some chargebacks might be a mistake, Non Receipt of Information Chargebacks.  These should never happen - your customer should always know what company is charging their credit card: What Make a Good Receipt.

While you will read a lot of information on chargebacks, one thing to keep in mind - always fight a chargeback if you are in the right.  You have to respond to every chargeback, otherwise you might lose your merchant account and placed on the TMF list.

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