My Merchant Account Blog

Credit Transaction

Tuesday, December 30, 2008

There might be a time where you need to refund a customer, however the transaction is not on the electronic payment gateway. For example, you might have change electronic payment gateways or the customer no longer has the credit card that was used to purchase the merchandise.

This feature is usually disabled because of the risks involved. For example, the merchant could abuse this privilege by crediting his own credit card. You might have an individual that does the billing, and that person could credit his own credit card, skip town - leaving you with an empty bank account. Or you might accidentally enter the wrong credit card number in the virtual terminal, thus crediting another person instead of your customer.

In the electronic payment gateway's virtual terminal, look for Credit (instead of Sale). You should be able to enter the correct information to credit your customer's credit card. If you do not see this option, contact your merchant account provider to have permission to do a credit transaction.