What makes a good receipt
A good receipt can help to prevent a chargeback. There are a lot of shopping carts that send out a order summary before the credit card is charged. This potentially can increase sales. If the customer decides not to buy the products for some reason, the customer still might have your email.
Once the customer enters the credit card information and is approved, a receipt should be generated. This email should be in text format to the consumer to help bypass any spam filtering. On the checkout page, your domain name should be there asking the consumer to whitelist your domain name. Your receipt should thank the customer from buying from http://www.example.com and then state that is a a part of (Your DBA here). A lot of times this is very different and can be
confusing for the customer. You should also have there the total the credit card was charged. As well as an order number from your company. If you have a order number or tracking number from the electronic payment gateway, provide that at the end of this email.
And then you should have a break down of each item purchased. Show a sales tax and shipping line - even if you do not charge for it. This way everything is there.
And then provide your web address again, a contact email address, your physical address, and phone number(s), preferably both toll free and a local number for your customers to contact you.
When the order is shipped, send them an email letting them know the order is shipped. If you have a tracking number with UPS, USPS, Federal Express, DHL, etc., give that to them as well.
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