I would say yes. Twenty years ago for a business to be considered legitimate, you needed to have a toll-free phone number. Now in the 21st century it seems a business has to have a web site.
Your business is ever changing and so is your web site. Your web site should reflect what your business is doing today. There are millions of people accessing the net every second. Your web site should have all the information needed for a customer to be able to get the most basic questions answered. Your web site should have a contact form along with an email address. Some people prefer to use an email for tracking purposes. Using a contact form can help stop web bots from capturing your email address and spamming you.
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